Frequently Asked Question

Here is a list of standard questions that may help you. If you can't find your answers here fill out the contact me form.

General - FAQ

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For hygiene reasons jewelry is none returnable.

To start a return, you can contact us atcollectioncamomille@gmail.com. Please note that returns will need to be sent to 8404 Winterthur.

Items on Sale and Jewelry are sadly non returnable.

All orders are shipped via Swiss Post within 7 business days of purchase.

We currently ship only within Switzerland.

We also offer:

local delivery within Winterthur City

Delivery within 1–2 days
Available for addresses within 3.5 km of Winterthur Stadt
Free of charge

Local Pickup

Free pickup from:
Hegifeldstrasse, 8404 Winterthur, Switzerland
You’ll be notified by email when your order is ready for collection.

Yes, once your order has been shipped, you’ll receive a shipping confirmation and if tracking is applicable you will recieve a link by email so you can follow it every step of the way.

Shipping in calculated at checkout and Ranges from 12,50 CHF - 24,50 CHF.

This includes the post fee but also packaging costs.

Yes, I offer free gift-ready packaging so your order arrives beautifully wrapped and ready to give.

If you’re sending directly to someone, please leave a note at checkout and I’ll include a handwritten message and gift wrapping.

No pricing information will be included in the package.

Some items are restocked, but many are made in small quantities and may not return.
If you see something you love, it’s best not to wait too long.

Yes, I offer digital gift cards that are delivered instantly by email.

Physical gift cards are also available for in-person gifting or mailing.Please contact me for a Physical card and expect delivery times.

I accept all major payment methods including credit/debit cards, TWINT, and other secure checkout options available in Switzerland.

You can find me at selected markets and partner stores in Zurich and Winterthur.
Check the “Where to find us” page or follow along on social media for the latest updates.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.Please look at each product description to see their provenance.

For certain products like embroidery or workshops, custom options may be available.

Send me a message and I’ll let you know what’s possible.

If your order arrives damaged, please contact me within 48 hours with a photo and your order number.

I’ll make sure to find a solution quickly.

Yes, I’m always open to discovering new creatives that align with the Collection Camomille universe.

Feel free to reach out with your story and product range.

Jewelry - FAQ

Most of our pieces are gold-plated over brass, 925 sterling silver, or stainless steel. To keep them looking their best:

Keep jewelry dry (avoid wearing it in the shower or swimming).
Remove jewelry before sleeping.
Avoid direct contact with perfume or harsh chemicals.Refer to individual product descriptions for specific care instructions.

Over time, the fine gold layer may wear off, especially with regular use. Proper care can help preserve the finish.

Yes! Most of earrings are always lead and nickel-free, making them safe for sensitive skin. Refer to individual product descriptions for specific care instructions.

Yes! Our open rings are one-size-fits-all and can be gently adjusted to fit your finger.

No problem! Contact us, and we’ll have another one made to your size.